Need a hand with backups, subscriptions, account deletion, or anything else? We're a small team and we read every email.
Email support
Reach us at support@reflectdiary.app. We typically reply within a few business days. Include your device model, app version (Settings › About), and a description of what you're seeing.
Common topics
- FAQ — backups, sync, AI, voice memos, encryption, recovery codes.
- Delete Account — how to wipe your data, what's removed, and what's retained.
- Privacy Policy — what leaves your device, what stays on it, and your rights.
- Terms of Use — subscription terms, acceptable use, and the legal fine print.
Quick tips
Lost your recovery code? Without it, encrypted cloud backups cannot be restored on a new device. Email us with the address you used to subscribe — we can confirm what we have on file but cannot decrypt your entries.
Subscription questions? Manage or cancel anytime in your App Store or Google Play account settings. For refund requests, contact Apple or Google directly — we don't process payments.
Backup not working? Check Settings › Backup & Restore. Make sure you're signed in and have an active internet connection. Voice memos and photos can take a few minutes on first upload.
Reporting a bug? Please include your device model, OS version, app version, and the steps to reproduce. Screenshots help.